Can I make a return? Or bring in a bear for repair?
Yes, we will accommodate returns within 90 days from original purchase.
Our associates can make minor repairs in stores; however, we are not able to accept bears requiring extensive repairs.
Can I order online and pick up at my local Workshop?
We’re excited to offer our Guests a new way to experience the fun of Build-A-Bear: Buy Online, Pick Up In Store is now available! Simply select “Pick Up In Store” at checkout when shopping online. You’ll receive a notification when your items are ready to be picked up at your Workshop!
How can I contact Guest Services?
Answers to many commonly asked questions can be found here in the FAQ section! If you do not find your answer, you may reach our Guest Experience team by calling +1 515-991-2340 (toll-free), via chat through the BearBot, or via the Contact Us page.
Do you offer in-store pickup?
Yes! In-store pickup is available in select stores. click here for more information.
What is The Bear Cave?
The Bear Cave is a new online destination where you can find unexpected product collaborations and specially curated plush gifts targeted at shoppers and gift recipients 18 and older.
Is The Bear Cave a different company?
The Bear Cave is an online shopping destination that is part of Build-A-Bear.
Can I buy items from thebearcave.com and buildabear.com at the same time?
Yes, you can shop both thebearcave.com and buildabear.com and check out in the same transaction. Your selected items can be found in your online shopping bag.
Do you offer different products on thebearcave.com than you do on buildabear.com?
The current selection on thebearcave.com is smaller than what you will find on buildabear.com. In the future we will be adding more unique and exclusive collections to thebearcave.com much like we add items to buildabear.com throughout the year.